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Refund and Returns Policy

Return & Refund Policy

At Leopard Trading, we value our customers and strive to provide high-quality bags and excellent service. If for any reason you are not completely satisfied with your purchase, our Return & Refund Policy is designed to make the process simple and fair.

1. Return Eligibility

Customers can request a return within 3 days of receiving the product under the following conditions:

  • The product received is damaged or defective.

  • The wrong item was delivered.

  • The product has a manufacturing defect.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must include all original packaging, tags, and accessories.

  • Proof of purchase (order confirmation or receipt) may be required.

2. Non-Returnable Conditions

Returns may not be accepted in the following cases:

  • The item has been used, washed, or damaged by the customer.

  • The return request is made after the allowed return period.

  • The product is returned without original packaging or tags.

3. Refund Process

Once we receive the returned item, our team will carefully inspect the product to verify the issue. After inspection:

  • If the return is approved, we will process your refund.

  • Refunds are typically completed within 3–7 business days depending on the payment method.

  • In some cases, we may offer a replacement instead of a refund, depending on product availability.

4. Exchange Policy

If you receive a defective or incorrect item, you may request an exchange instead of a refund. Exchanges are subject to product availability. If the requested product is unavailable, a refund will be issued.

5. Return Shipping

Customers may be responsible for return shipping costs unless the product received is damaged, defective, or incorrect. In such cases, Leopard Trading will assist in resolving the issue.

6. How to Request a Return

To start a return or refund request, please contact our support team with your order details and product photos (if applicable). Our team will guide you through the return process.

7. Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us:

Phone: 01903000825
Email: [email protected]
Address: Shop # 34, Konapara Shopping Complex, Konapara, Demra, Dhaka-1362

Thank you for choosing Leopard Trading. Your trust and satisfaction are our priority.